Frequently Asked Questions
Internet Services
What is ADSL?
An ADSL internet connection uses the unused frequency of a standard household telephone line to carry a high-speed internet connection, over and above the telephone service received.
Why is my first bill so high?
The first bill is prorated for services starting when the initial installation occurred.
Why does it cost me to add features?
Adding features to a telephone is tariffed and TV is required to charge to add features.
If I change my long distance carrier to Twin Valley, do I need to notify my old carrier?
This is determined on a per case basis. So please call 1.800.515.3311 and a representative will talk you through the process.
Does Twin Valley have after hours support?
YES – Twin Valley’s toll free number 1.800.515.3311 is answered 24 hours a day.
How do I access my online billing?
There is a direct link at the top of this page.
What is the temporary password to rent pay-per-view moveis?
Please call 1.800.515.3311 for more information.
Can I make a payment by phone?
YES – Twin Valley accepts both credit card and debit card payments by phone.
