Compliance Information

CALEA Compliance

The Communications Assistance for Law Enforcement Act (CALEA) requires telecommunications common carriers to ensure that their introduction of new technologies and services does not interfere with the execution of law enforcement wiretaps and other electronic surveillance. In compliance with CALEA, Twin Valley’s equipment facilities and services have surveillance capability to assist law enforcement.

Battery Backup

Twin Valley Telephone, Inc. has 19 central offices within its service area. Each of these locations is equipped with a back-up generator capable of providing power to the equipment within that office in the event of an external power source outage. These generators are exercised weekly. After each power outage, generators are inspected and are also professionally serviced biannually to ensure functionality.

In addition, Twin Valley Telephone, Inc. has installed back-up batteries on the customer premise fiber access equipment. Spare batteries are kept at Twin Valley Telephone, Inc.’s main office for replacement of batteries at customer homes in the event of a prolonged power outage.


CPNI

Under Federal Law, you have the right and we have the duty to protect the confidentiality of your telecommunications service information. This information includes the type, technical arrangement, quantity, destination, and amount of use of telecommunications services and related billing for these services. Twin Valley Telephone, Inc. and Twin Valley Communications may use this information without further authorization by you, to offer you the same type of services you already purchase, and the full range of products and services available from Twin Valley that may be different from the type of service you currently buy. In addition to local telephone service, Twin Valley services include Long Distance, Internet, Digital Television, Cellular Service, Home and Business Security, and Cloud Services. Use of your information as described in this notice will permit us to offer you a package of services tailored to your specific needs.

NO INFORMATION IS EVER SOLD, RENTED OR GIVEN TO ANOTHER PARTY unless required by law or unless that company is transacting business on our behalf. No action by you is necessary to permit us to use your information as described in this notice.

If you wish to restrict Twin Valley use of your information to offer services different from the type of services you currently buy from us, please register your request by calling is at 800.515.3311 within 30 days of receipt of this notice. You may change your decision at any time and your decision will remain valid until you tell us otherwise. Whatever you decide will not affect our provision of service to you. If you have questions, please call a Customers Service Representative at 800.515.3311.


Red Flag Compliance

Twin Valley actively works to detect, prevent and mitigate identity theft in compliance with the Federal Communications Commission’s Substantive Rules 16 C.F.R. 681.2(b)(5). Twin Valley is providing this notice to advise you of your rights concerning identity theft and Red Flag Rules.Twin Valley has developed and implemented a written Theft Prevention Program to detect, prevent, and mitigate identity theft in connection with the opening of certain accounts or certain existing accounts.

The Twin Valley program addresses methods of identifying, detecting, and preventing Red Flags. Twin Valley makes every effort to detect Red Flags, such as obtaining identifying information about and verifying the identity of a person opening an account. Twin Valley also authenticates customers, monitors transactions and verifies the validity of change of address requests. In order to prevent Identity Theft, Twin Valley will not open a new account and will close an existing account, and notify law enforcement if Red Flags are detected.


Non-Discrimination

UNITED STATES DEPARTMENT OF AGRICULTURE RURAL UTILITIES SERVICE STATEMENT OF NONDISCRIMINATION TWIN VALLEY TELEPHONE, INC. is the recipient of Federal financial assistance from the Rural Utilities Service, an agency of the U.S. Department of Agriculture, and is subject to the provisions of Title VI of the Civil Rights Act of 1964, as amended, Section 504 of the Rehabilitation Act of 1973, as amended, the Age Discrimination Act of 1975, as amended, and the rules and regulations of the U.S. Department of Agriculture which provides that no person in the United States on the basis of race, color, national origin, age, or handicap shall be excluded from participation in, admission or access to, denied the benefits of, or otherwise be subjected to discrimination under any of this organization’s programs or activities.

The person responsible for coordination this organization’s non-discrimination compliance efforts of Benjamin M. Foster, President/CEO. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html or at any USDA office, or call 866.632.9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, SW, Washington D.C. 20250-9410, by fax 202.690.7442 or email at program.intake@usda.gov.