Core Managed Services

If you had a superhero utility belt, this stuff would be in it.

What would your organization do if you could spend more time focused on its growth? With Managed IT Services from Twin Valley, you could crush that time-stealing tyrant that is basic support, routine maintenance or network security. All of which frees up time to focus on taking your organization to the next level. You get the proactive support you need to reduce downtime, mitigate security risks and keep employees working. So you can focus on helping your organization soar.

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Key Benefits

Forward Momentum

Focus IT resources on forward-looking, strategic initiatives that get you ahead vs. the routine maintenance it takes to keep things running.

Mitigate Risk

Reduce the risk associated with an employee departure or issues occurring during his or her vacation/sick time.

Avoid Downtime

Following ITSM best practices significantly reduces the chance of downtime the associated loss of employee productivity or even revenue and customer trust.

Bench Strength

Gain a full team of Support and Network Engineers with unique skill sets that can collaborate to solve problems quickly and efficiently.

Peace of Mind

Sleep better at night knowing that IT Service Management (ITSM) best practices are being followed to maintain your IT operations.

Running a small business can be a daunting task, but it doesn’t have to be. Partnering with Twin Valley gains you a powerful and knowledgeable ally while freeing your employees to do what they do best.

Brent Dinkel, Business Account Executive

Packages

24/7 Network Monitoring

Best-in-class technology products monitor your network around the clock – ensuring systems are operating and functioning as expected.

Patching & Updating

The integrity and security of your endpoints and network devices will always be maintained with our standardized patching procedures.

Alerts & Notifications

Our system is configured to keep you aware of potential issues that could occur as technology updates and ages – well before you ever experience failures or costly downtime.

Infrastructure Maintenance

Twin Valley’s Network Operations Center is staffed with certified engineers who are trained to provide proactive support for all your network devices including servers, SANs, routers, firewalls, switches, wireless controllers and access points.

User Support

Keep your employees happy and productive with access to valuable IT resources from our Help Desk, every weekday from 8am-5pm. We handle domain administration, email support and phone support for account unlocks, password resets, and real-time status updates. If you have an issue with hardware or software, or getting mobile devices connected to the network or emails setup, our IT professionals can help.