Policies & Agreements

Twin Valley Resources

All Customers

Website Privacy Policy

Customer Proprietary Network Information

No customer personal information is ever sold, rented, or given to another party unless required by law or unless that company is transacting business on your behalf.

Copyright Infringement Policy

Pursuant to the Digital Millennium Copyright Act, you may file a Notification of Claimed Infringement with the Designated Agent of a Service Provider if you believe that a Web page hosted by Twin Valley Telephone Company, Inc., as the Service Provider is violating your rights under U.S. copyright law.

Payment Terms

View and download information regarding Payment Terms.

Termination Policy

View and download information regarding Termination Policy.

Call Before You Dig

Building a deck? Planting a tree? Installing a fence? Call or submit a ticket online at least a few days before starting any digging project so utility lines can be marked. With summer home improvement projects, Twin Valley lines are often cut accidentally, which can lead to unexpected expenses for the homeowner.

Lifeline Program

Twin Valley Phone and Internet subscribers may be eligible to receive a discount on their monthly Twin Valley bill. Income guidelines and other restrictions apply.

Social Media

In accordance with social networking policies, all users of the Twin Valley social media pages must be in compliance with the following Terms and Conditions which prohibit inappropriate comments.

Twin Valley Resources

Internet Customers

Internet Privacy Policy

View and download information regarding Twin Valley’s Internet Privacy Policy.

Wireline Broadband Internet Transport Service (WBITS) Rates, Terms and Conditions

View and download information regarding Wireline Broadband Internet Transport Service (WBITS) Rates.

Internet Subscriber Agreement

View and download information regarding Internet Subscriber Agreement.

Wireless Dedicated Internet Service Agreement

This service agreement applies to subscribers who receive their internet connection through one of Twin Valley’s Wireless towers.

Internet Acceptable Use Policy

Twin Valley has formulated this Acceptable Use Policy in order to provide for the responsible use of the Company’s networks, systems, services, websites and products by our customers and other users of the Company Services, and to enable the Company to provide Users with secure, reliable and productive services.

Disclosures Concerning Internet Service

Twin Valley provides this information in its good faith effort to comply with the disclosures required by the Federal Communications Commission revised “transparency” rule effective on June 11, 2018.

Twin Valley Resources


Back-Up Power

To avoid a disruption of landline phone service during a power outage – and to maintain the ability to connect to 911 emergency services – Twin Valley provides you with a battery for backup power for your voice telephone service at the time of the initial installation at no additional cost.

Kansas Relay Center

Kansas Relay is a free 24-hours-a-day service that allows people who are deaf, hard-of-hearing, and/or deaf-blind to place and receive telephone calls.

Notice to Telemarketers

Information about the Telephone Consumer Protection Act (TCPA), enacted in 1991, that restricts the making of telemarketing calls and the use of automatic telephone dialing systems and artificial or prerecorded voice messages.