Status of Services

Current Status

Twin Valley services are operational unless noted below.

Planned Maintenance

Hosted voice, internet and streaming TV may be temporarily interrupted Thursday morning as we move equipment to a new location. We have included the details below.

Maintenance Window
Thursday, May 19, between midnight and 6 a.m.

Services Affected
Hosted voice, internet, and streaming TV services could be down for up to four hours while equipment is being moved to a new building. The 23 Wichita channels will be offline during the maintenance. There is also a possibility hosted voice and internet customers could experience intermittent service disruptions.

Customers Affected
All Twin Valley Customers

Report a Service Issue

If you are a rural telephone customer experiencing failure to complete or poor quality problems when wireless or long distance callers attempt to call you, click here.

If you are experiencing any other service issue, please fill out the form below or contact us at 800.515.3311 for immediate assistance.

Note: Twin Valley TV is a self install service. Please view the instructional videos and printed instructions before contacting our office for assistance.

Call: 1-800-515-3311

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Choose the services that are affected:*
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- Internet
- TV
- Phone
Date of Incident*
MM slash DD slash YYYY
Description of Incident*

If you did NOT receive an email notifying you of the maintenance window and would like to be added to our notifications, please fill out the form below to update your account.

Email Request

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