09.15.2021: Streaming TV Service Issues
Updated 1 p.m. 9/17/21: All Stingray channels are back on the air.
Updated 8 a.m. 9/16/21: Technicians are still working with our vendor to restore Stingray channels. We will continue to post updates as they come available.
Updated 6:45 p.m. 9/15/21: All channels have been restored except Stingray. That is a separate issue, and technicians are continuing to work to restore those channels. If you have trouble reestablishing service, you may need to channel up/down or reboot. In addition, we are observing a delay in recordings coming back online for some users.
Updated 6:15 p.m. 9/15/21: We have received reports of all channels off air. Technicians are working to restore service.
Initial Notice 9/15/21: Stingray music channels on our TV service are currently off the air. We are aware of the problem and are working to restore them as soon as possible.
06.20.2021: Call Completion Issues
In late June, we began receiving reports of failure to complete and poor quality problems when wireless or long distance callers attempt to place a call to some rural Clay Center Twin Valley telephone customers. We understand this can be frustrating. It’s a problem caused by third-party service carriers known as “least cost routing”.
If you are a rural telephone customer and suspect that you are experiencing this issue, read more here to learn why this is happening and what you do to help resolve it.
Scheduled Maintenance Windows
No scheduled maintenance at this time.
If you are having a service issue, please fill out the form below or contact us at 800.515.3311.
If you did NOT receive an email notifying you of the maintenance window and would like to be added to our notifications, please fill out the form below to update your account.
Report a Service Issue
Please use the form to report your service issue. A customer service representative will get back with you as soon as possible.
Twin Valley TV is a self install service. Please view the instructional videos and printed instructions before contacting our office for assistance.