Status of Services

06.20.2021: Call Completion Issues

In late June, we began receiving reports of failure to complete and poor quality problems when wireless or long distance callers attempt to place a call to some rural Clay Center Twin Valley telephone customers. We understand this can be frustrating. It’s a problem caused by third-party service carriers known as “least cost routing”.

If you are a rural telephone customer and suspect that you are experiencing this issue, read more here to learn why this is happening and what you do to help resolve it.

Scheduled Maintenance Windows

No scheduled maintenance at this time.

If you are having a service issue, please fill out the form below or contact us at 800.515.3311.

If you did NOT receive an email notifying you of the maintenance window and would like to be added to our notifications, please fill out the form below to update your account.

Email Request

Report a Service Issue

Please use the form to report your service issue. A customer service representative will get back with you as soon as possible.

Twin Valley TV is a self install service. Please view the instructional videos and printed instructions before contacting our office for assistance.

Report a Service Issue

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